Conditions générales de vente | Mokai Tours Tahiti

Article 1 – Identification of the service provider

Mokai Tours Tahiti (hereinafter 'the Service Provider'), a company operating nautical services in French Polynesia.

Legal information and contact details: SAS – F90486-RCS Papeete 25 108 B – 52 Rue Paul Gauguin Papeete –contact@mokaitahiti.com – +689 87.03.22.22.

Up-to-date contact details are also available on the official website: www.mokaitahiti.com

Article 2 – Services offered

Mokai Tours Tahiti offers full-day, half-day, and evening sea excursions, themed cruises, sunset and evening outings, as well as private charters and events aboard a maxi-catamaran passenger vessel.

The exact details of the service (times, itinerary, activities, inclusions) are provided at the time of booking.

Article 3 – Booking, confirmation, and payment

Reservations can be made online, in person, or through partners.
The reservation becomes firm after full payment or, where applicable, after payment of a deposit.

The Service Provider accepts the payment methods indicated at the time of purchase (credit card, cash, etc.).

Unless otherwise stated, tickets/confirmations are only issued after payment has been made in accordance with the terms and conditions.

Article 4 – Rates

Prices are quoted in CFP francs or euros, as applicable, inclusive of all taxes, and may vary depending on the service, the period, the sales channel, and promotional offers.

Communication media (social networks, flyers, brochures) are for information purposes only; only the information confirmed at the time of booking is valid (date, time, service, price).

Article 5 – Captain's authority and safety instructions

The captain is the sole authority on board. His decisions are binding on all passengers,
particularly with regard to safety, navigation, weather conditions, and boarding.

Passengers agree to comply with the instructions given by the crew and the rules on board and during the excursion. In the event of non-compliance, safety measures may be taken (including refusal of boarding or disembarkation).

Article 6 – Health, physical condition, and information requirements

Any special health conditions (pregnancy, disability, medical condition, specific physical condition, medical treatment, etc.) must be reported at the time of booking.

Passengers agree to comply with the instructions given by the crew and the rules on board. In the event of non-compliance, safety measures may be taken (including refusal of boarding or disembarkation).

Article 7 – Minors, parental responsibility, and animals

Minors are only allowed on board if they are accompanied and remain under the full responsibility of their legal guardians.

Pets are not allowed on board.

Article 8 – Behavior, alcohol, substances, and refusal of boarding

Any behavior that compromises safety or the smooth running of the trip (aggression, failure to follow instructions, endangering others, etc.) may result in refusal of boarding or disembarkation, without refund.

The Service Provider reserves the right to refuse boarding to any person whose condition (alcohol consumption, use of illegal substances, or behavior) is likely to compromise the safety or experience of other passengers.

Article 9 – Boarding and punctuality

Passengers must arrive at the meeting point fifteen (15) minutes before the scheduled boarding time.

Departures are at the scheduled time.
For organizational and safety reasons, and out of respect for all passengers, the boat will not wait for latecomers under any circumstances.

Any passenger arriving after the scheduled boarding time may be refused access on board, without the possibility of a refund.

Article 10 – Changes to the program, itineraries, and activities

Sea trips may be adjusted (itinerary, duration, stops, activities, swimming breaks) depending on weather conditions, safety, operational constraints, or the captain's decisions.

These adjustments, made in the interests and safety of passengers, do not give rise to compensation.

Article 11 – Swimming and water sports

The Service Provider is not a diving club. Swimming and other water activities that may be offered are optional and are carried out under the responsibility of the participants and in strict compliance with the crew's instructions.

The captain may cancel or interrupt any water activity (including swimming) if sea conditions, weather, safety, or the behavior of a passenger so require.

Article 12 – Cancellation by the customer

Any cancellation by the customer will not give rise to any refund, except in cases of duly justified force majeure (e.g., medical justification).

The Service Provider may, at its discretion and subject to availability, offer a postponement or a credit note, without this constituting an obligation.

Any failure by the customer to show up at the time of boarding shall be considered a cancellation on their part and shall not give rise to any refund.

Certain services are subject to specific cancellation conditions, which are specified at the time of booking and/or in specific contractual documents (in particular: Tourism Fair appendix, private hire quotes or group conditions), which take precedence over these GTC where applicable.

Article 13 – Cancellation or modification by the service provider

Mokai Tours Tahiti reserves the right to cancel or modify an outing for reasons
safety, weather, technical problems, administrative decisions, or insufficient number of participants.

In the event of cancellation of the service by the Service Provider, in particular for reasons of safety, weather conditions, technical problems, or administrative decisions, an alternative solution will be offered, as far as possible, according to the following order of priority:

1. postponement of the service, valid for a period of one (1) year from the date of purchase of the ticket;
2. the issuance of a credit note, usable under the same conditions of duration;
3. a refund, only when no reasonable alternative solution can be offered.

However, for promotional offers and services purchased as part of the Tourism Fair, no refund can be requested, regardless of the reason for cancellation.
In such cases, only a postponement or credit note may be offered, depending on the Service Provider's availability.

Article 14 – Personal belongings

Personal belongings remain the sole responsibility of passengers.
Mokai Tours Tahiti declines all responsibility in the event of loss, theft, or damage.

Article 15 – Damage and attributable costs

The Service Provider reserves the right to charge the customer responsible for any damage caused to the boat, its equipment, or the materials provided.

Article 16 – Image rights

Photos or videos may be taken on board for communication purposes. Any objection must be reported to a member of the crew upon boarding.

Where required by law, the Service Provider may request specific authorization (particularly for identifiable portraits).

Article 17 – Groups, private hire and deposit

Unless otherwise stated, group or private hire services require a non-refundable deposit to secure the date, vessel, and associated resources.

The balance is payable no later than before boarding, according to the terms indicated on the quote or booking confirmation.

Article 18 – Complaints

Any complaint must be addressed to the Service Provider within fifteen (15) days of the date of the service, in writing (email), describing the facts in detail and, if possible, attaching any relevant supporting documents.

Article 19 – Applicable law

These GTC are subject to the law applicable in French Polynesia. In the event of a dispute, the parties shall seek an amicable solution before taking any action.